Privacy Policy

Last updated: 14/07/2026

This Privacy Policy explains how Suasa Simetrik Sdn. Bhd. (1147890-K), operating as Symmetrik Solutions (“we”, “us” or “our”), collects, uses, discloses, stores and protects personal data when you visit symmetrik-solutions.com, contact us, request or purchase services, subscribe to updates, or communicate with us through email, telephone, WhatsApp, social media, chatbots or other digital channels. We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (Act 709) and other applicable laws.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect:

• Contact and identity details, such as your name, email address, telephone or WhatsApp number, company name, role and billing details.

• Enquiry and project information, including messages, service requirements, consultation notes, briefs, files, images, audio, video or other materials you provide.

• Transaction information relating to quotations, contracts, orders, invoices and payments. Payment providers process payment card information; we do not intentionally store complete payment-card details.

• Marketing preferences, newsletter subscriptions and records of your consent or opt-out choices.

• Technical and usage information, such as IP address, browser and device type, referring pages, pages visited, approximate location, cookie identifiers and website analytics.

• Communications made through WhatsApp, Meta platforms, email, forms, chatbots or automated workflows, including message content and related metadata.

Please do not send sensitive personal data unless it is necessary for the service and we have agreed to receive it.

2. HOW WE COLLECT PERSONAL DATA

We collect personal data directly from you when you complete a form, contact us, use WhatsApp or another messaging channel, subscribe, request a quotation, purchase a product or service, attend a consultation, or provide project materials. We may also collect information automatically through cookies and analytics, and receive information from service providers or platforms you use to interact with us, such as Meta, WhatsApp, social media, ecommerce, payment or automation providers.

3. HOW WE USE PERSONAL DATA

We may use personal data to:

• Respond to enquiries, provide quotations and communicate with you.

• Deliver and support digital marketing, content production, website or app development, AI design, workflow automation, chatbot and related services.

• Manage projects, contracts, customer records, orders, billing and payments.

• Operate, secure, troubleshoot, analyse and improve our website, services and customer experience.

• Send newsletters, updates or promotions where permitted or with your consent. You may opt out at any time.

• Prevent fraud or misuse, protect our rights and systems, resolve disputes and enforce agreements.

• Meet legal, regulatory, accounting, tax and reporting obligations.

Where consent is required, you may withdraw it, although this will not affect processing already carried out lawfully.

4. AI-ASSISTED AND AUTOMATED SERVICES

Some communications, content or workflows may be processed using artificial intelligence and automation tools to help draft responses, generate content, classify requests or perform tasks you ask us to complete. Relevant data may be sent to carefully selected technology providers for this purpose. We apply human review where appropriate and do not use automated processing to make decisions that produce significant legal or similar effects about you unless we explain the process and applicable choices.

5. COOKIES AND ANALYTICS

Our website may use essential cookies required for security and functionality, as well as analytics or marketing technologies where enabled. These technologies help us understand website use and improve performance. You may control cookies through your browser and any cookie controls made available on the site. Disabling some cookies may affect certain features.

6. DISCLOSURE OF PERSONAL DATA

We may disclose personal data only where reasonably necessary to:

• Hosting, cloud, analytics, ecommerce, payment, communications, AI and workflow-automation service providers.

• Meta, WhatsApp, email and other platforms used to communicate with you.

• Professional advisers, insurers, auditors, contractors or business partners supporting an agreed service.

• Regulators, courts, law-enforcement agencies or other authorities when required or permitted by law.

• A buyer, successor or adviser in connection with a proposed business sale, restructuring or transfer, subject to appropriate safeguards.

We do not sell your personal data.

7. INTERNATIONAL DATA TRANSFERS

Some technology providers may process or store data outside Malaysia. Where this occurs, we take reasonable steps to use providers and safeguards that offer an appropriate level of protection and to limit transfers to what is necessary for the relevant service.

8. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to complete services, maintain business and financial records, comply with legal obligations and resolve disputes. When data is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

9. SECURITY

We use reasonable administrative, technical and organisational safeguards to protect personal data from loss, misuse, unauthorised access, alteration or disclosure. However, no internet transmission or storage system is completely secure. You should protect your devices, accounts and passwords and avoid sending highly sensitive information through unsecured channels.

10. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may request access to personal data we hold about you, ask us to correct inaccurate or incomplete information, withdraw consent, object to or limit certain processing, and opt out of marketing communications. You may also request deletion where the data is no longer required and no legal obligation requires us to keep it. We may need to verify your identity before responding.

To exercise a right or make a privacy enquiry, contact info@symmetrik-solutions.com. You may also contact Malaysia’s Personal Data Protection Commissioner if you believe your personal data has been handled in breach of applicable law.

11. WHATSAPP AND THIRD-PARTY PLATFORMS

When you contact us through WhatsApp, Meta or another third-party platform, that provider may process your information under its own privacy terms. Messages and metadata may also pass through our approved communications or automation providers. Please avoid sending passwords, payment-card details or other highly sensitive information through these channels.

12. CHILDREN

Our services are intended for businesses and adults and are not directed to children under 18. If you believe a child has provided personal data to us without appropriate consent, please contact us so that we can review and delete it where required.

13. EXTERNAL LINKS

Our website may link to websites or services we do not control. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal data.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The latest version will be posted on this page with a revised “Last updated” date.

15. CONTACT US

Suasa Simetrik Sdn. Bhd. (1147890-K)

Operating as Symmetrik Solutions

Email: info@symmetrik-solutions.com

Phone / WhatsApp: +60 18-911 3769

Malaysia